Refund & Return Policy

Last updated: June 2026

At Everlinezo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

You have 14 calendar days from the date you receive your item to initiate a return.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Certain items may be exempt from returns, including perishable goods, personalised items, and items marked as final sale.

2. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Everlinezo
88 Castle Street, Glasgow, G4 0SF, United Kingdom
Phone: 07700 900890

Please include your order number and reason for return. We will provide you with return instructions and the return address.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 calendar days of us receiving the returned item. The refund will be applied to your original payment method. Please note that your bank or card provider may take additional time to post the credit to your account.

5. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

Perishable goods
Personalised or custom-made items
Items marked as final sale or non-returnable at the time of purchase
Downloadable digital products

7. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.